FAQ

At Tenishoes Chris, we understand that questions may arise when purchasing children's shoes. That's why we've created this FAQ section to offer you clear and quick answers about our products, shipping, exchanges and more. Here you'll find all the information you need to enjoy a simple and satisfactory shopping experience. If you can't find what you're looking for, don't hesitate to contact us. We're here to help!

FAQ

Only the models that have "ORIGINAL" written in the product title

We offer several shipping options to suit your needs:

  • The cheapest shipping costs $149 MXN .
  • If you prefer faster delivery, we have the Premium service, which costs $249 MXN .
  • Additionally, you can get free shipping on purchases over $1,299 MXN , applicable only within Mexico .
  • For international shipments, the cheapest shipping cost is $700 MXN .

These rates are designed to give you flexible options based on your delivery preference and location.

The delivery time for your order will vary depending on your location and the type of shipping you have selected. Here is a breakdown:

  • For domestic shipments , delivery time ranges from 1 to 10 business days .
  • For international shipments , delivery time can be from 3 days to 3 weeks , depending on the destination and the service chosen.

We recommend that you take these time frames into account when making your purchase to ensure that your order arrives on time. If you have any additional questions about your order, please do not hesitate to contact us.

Yes, you can check the status of your order at any time. Once your purchase has been processed, you will receive an email with a tracking number that will allow you to track your package. Use this number on our tracking page to get up-to-date information on the location and status of your order.

If you have any additional questions regarding tracking your order, please feel free to contact our customer service team.

Yes, we ship internationally to a variety of destinations. We currently ship to all of the United States and Canada , as well as countries in Latin America and Western Europe . If you would like more information on specific delivery times and costs for your region, please feel free to contact us and we will be happy to assist you.

Your satisfaction is our priority, and we will make sure that your order reaches you without any problems.

Yes, it is completely safe to shop on our website. We have physical stores and warehouses in Puebla, Mexico , which supports our presence and commitment to our customers. In addition, we guarantee that all payments are processed securely through trusted platforms such as Clip and PayPal , which use SSL encryption to protect your personal and payment information.

Your safety is our priority, and we work to provide you with a safe and reliable shopping experience. If you have any further questions or concerns, please feel free to contact us.

To take advantage of your discount, simply use your code at checkout. Make sure to enter it in the section designated for discount codes before completing your purchase. This will allow you to receive the corresponding discount on your order.

If you need any additional assistance during the purchasing process, please feel free to contact us. We are here to help!

Yes, you can change your shipping address through our WhatsApp chat, as long as your order has not been shipped . We recommend that you contact us as soon as possible to ensure that we can make the change without any problems.

We are here to help make your shopping experience as smooth as possible. If you need any additional assistance, please do not hesitate to write to us.

The most effective way to resolve your doubts is to contact us via WhatsApp at 248-249-3287 (with Mexico area code). Our team is available to answer your questions and provide you with the assistance you need quickly and effectively.

Please feel free to send us a message, we will be happy to help you.

Yes, we offer Premium Express shipping in Mexico for just $249 MXN - the best shipping option you can choose! With this service, your order will arrive within 1 to 5 business days . Plus, as a special touch, you'll receive a small gift included in your shipment.

Best of all, you can get this free shipping when you make a minimum purchase of $1,299 MXN . This is a great way to enjoy fast and free delivery, as well as a surprise gift.

If you have any further questions about this service or how to take advantage of this offer, please feel free to contact us.

Yes, we offer the option to make wholesale purchases. For more information and to discuss the details of your order, we invite you to contact us directly via WhatsApp . Our team will be happy to help you find the best options and prices for your needs.

Please feel free to send us a message and we will respond promptly so you can get the most out of your purchase.